This item may be returned within 30 days of delivery date as determined by the tracking information that accompanies each shipment. Plug-in fixtures, corded pendants, or customized fixtures are not eligible for returns.
To be eligible for a return, this item must be unused (no cut wires) and in the same condition that you received it. Returns must also be shipped back in original packaging only and should be packaged carefully to prevent damage.
For large orders of 10 or more fixtures, we do not accept returns because a large amount of specifically customized fixtures can be difficult to resell. If you plan to place a large order, please consider first placing a smaller quantity order or consider ordering finish or color samples to ensure the fixtures are suitable for your project.
If you decide to return the item, contact us at support@duttonbrown.com and we will issue a return merchandise authorization (RMA) number. You are responsible for the cost of the return shipment + 20% restocking fee. The fee is included only to recoup lost packaging and labor costs we assumed when building and packaging the fixture so that we break even in case you change your mind.
The full return policy is available here.
