Shipping policy

We offer carrier calculated shipping in the United States via FedEx Ground (and USPS for small packages) which requires 1-4 business days to ship from Minneapolis, MN. Shipping promotions and lead times apply to the contiguous United States (48 states) only and do not include orders shipped to Alaska, Hawaii, or Puerto Rico, where additional charges and extended delivery times apply. Note we are not liable for packages that are not received but are tracked as delivered. It is your responsibility to send the package to a secure location or add a signature requirement during checkout.

Signature Requirement

We do not require that a signature be obtained for most shipments, but we offer the option to add an "indirect signature" on the cart page. Once the requirement is added, it is not possible to remove. If you are not able to receive the delivery, contact FedEx with your tracking number for additional options which may include forwarding your package to one of their locations for pickup.

International Shipping

All orders ship to Canada via FedEx International Ground. If your country is not available during checkout, please contact us to request a quote. Incoterms are "Delivered Duty Paid", customs fees, import duties, and taxes are included at time of checkout.

Expedited Shipping

If you need an order shipped more quickly, please contact us at [email protected], and we are happy to help you obtain quotes from FedEx. Note that expedited shipping options are often relatively expensive and typically only reduce shipping with the courier by 1-3 days. We offer an expedited manufacturing option on the cart page for an additional 30% fee of the order total. This typically is a better value for reducing lead time than paying for expedited shipping through a courier. If you still need an order faster, you may both purchase expedited manufacturing and request a quote for expedited shipping.

Incorrect Address or Address Change

Please ensure the shipping address is correct when placing an order. We can update the address until the day an order ships, but after pickup, we are unable to redirect it to a new address. At the courier's discretion, it may be possible to route the package back to us to send again. We are not responsible for covering the cost of lost packages or rerouting fees due to an incorrectly provided address. Replacement products and any extra costs to reroute the package are the responsibility of the customer.

Lost, Stolen, and Misdelivered Packages

We are not liable for packages that are not received but are tracked as "delivered". If there is no signature requirement, FedEx will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Often, the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact FedEx and request a "trace" to locate the package(s).

Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us [email protected] with your order number, a photo of the item, and description of what is missing. We will help make arrangements for return, repair, or replacement of the item. Please do not install the product because this will void any eligibility for a replacement.

Damaged items and shipping claims must be filed within 30 days of the order being delivered. If the shipment arrival date is older than 30 days, a claim cannot be filed.

Missing Products

If you think you are missing an item related to your order, please check the packing list located on the outside of the box, to make sure the item shipped. If the product is on the packing list and you cannot locate it, please contact us at [email protected] with your order number, a photo of items received, and description of what is missing. We will help locate the missing item or replace it if it cannot be found.

Installation Parts

If you are missing any installation parts, please check the installation instructions or QR code label included with the installation kits. For orders with multiple installation kits, we print only one set of instructions per 5 kits to reduce paper usage. Please email us at [email protected] with a photo of the parts you received, and we will send you the missing installation parts.

Please note, missing items and shipping claims need to be filed within 30 days of the order being delivered. If the shipment is older than 30 days a claim cannot be filed, and we will not assume the cost of the missing items.