Frequently Asked Questions

All of our products are made-to-order at our Minneapolis studio by one of our expert assemblers. Lead times vary by product type, quantity, and order variety. All lead times can be found on the individual product pages.

1. Quick Build Items: [LT_QUICK_BUILD]

2. All other lighting and hardware (color products): [LT_COLOR]

3. Accessories and samples: [LT_ACCESSORIES]

For larger orders of 10 or more items, we will contact you if we are not able to meet our quote lead times. Please contact us if you need an order sooner or by a specific date.

We offer expedited manufacturing for a 30% fee of the retail value of the order. This reduces the typical [LT_COLOR] lead time to [LT_EXPEDITE] from the date of purchase. This option is available in the cart page and moves an order to the front of our queue and covers any costs associated with ensuring an order ships ASAP. For larger orders, we will contact you with a lead time estimate. If you have a specific date you need the fixture by, please add a note stating the date and we will reach out letting you know if it is achievable.

Expedite fees are non-refundable and reduce assembly time only. Fees do not cover expedited shipping. All orders ship FedEx Ground which requires 1-4 business days. If you need expedited shipping as well, we are happy to obtain a quote. Please refer to "Expedited Shipping" in the Shipping section.

We do not accept offers for one-time custom designs. That said, we work constantly to build a growing system of configurable products versatile enough to meet the needs of your project and with a variety of options to choose from.

You can check the status of your order in one of two ways:

1. You can log in to your account, which will contain your order history.

2. You can also click the "View Order Status" button on the original order confirmation sent to your email.

Please note: If the order has not shipped, it will show as confirmed. If the order has shipped, tracking details will be uploaded to the order page on your account.

Orders enter the manufacturing process once the order is placed. Once production is complete, we will ship the order from our facility in Roseville, MN and you will receive a shipping confirmation email with tracking information. If you still have questions about your order status, please contact us.

Order changes requested within 48 hours may be made for no additional cost. After 48 hours, it is likely the order assembly is underway, so changes made after this window are subject to a 10% change order fee for the changed item(s).

Tell us the item(s), quantity, and option you'd like to change, and we will send you a link to pay for the 10% change order cost. Once the fee is paid, we will update the order and strive to fulfill within the original lead time, but the change may extend the lead time. If you decide to change to a different fixture which costs more, we will send a link to pay the price difference plus 10% change order cost. If the order costs less, we will issue back a refund of the price difference minus the 10% change order cost.

Order cancellations requested within 48 hours may be made for no additional cost. After 48 hours, it is likely the order assembly is underway, so cancellations made after this window are subject to a 10% cancellation fee and will be deducted from your final return amount.

If you need a formal quote before ordering, please submit a quote request here. You can also email sales@duttonbrown.com with the order details. A quote will be emailed within 1-2 business days.

Quotes for orders under $10,000 (excluding shipping costs) are valid for 60 days. Quotes for orders over $10,000 (excluding shipping costs) are valid for up to one year. If an order is updated such that the total falls below $10,000 or if more than one year has passed since a quote was issued, it may be necessary to update the quote.

Dutton Brown collects sales tax in select states: Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, & New York in order to be compliant with new laws regarding economic nexus. All applicable taxes will be calculated during the checkout process. If you are shipping an order to a state not mentioned above and you see sales tax being charged, simply input your shipping address and select a shipping option and the sales tax will be removed.

If you are making a tax-exempt purchase and sales tax appears at checkout, please email support@duttonbrown.com with your resale certificate prior to checking out and we will mark your account as tax exempt for that specific state.

We require all orders to be prepaid. We accept all major credit cards, Apple Pay, Google Pay, Meta Pay, PayPal, Amazon Pay, checks, ACH or bank transfer. Customers who have established credit terms are required to pay via check, ACH, or bank transfer. Paying via credit card will incur a 3% fee.

We offer carrier calculated shipping in the United States via FedEx (and USPS for small packages) which requires 1-4 business days to ship from Roseville, MN. Shipping promotions and lead times apply to the contiguous United States (48 states) only and do not include orders shipped to Alaska, Hawaii, or Puerto Rico, where additional charges and extended delivery times apply.

Note we are not liable for packages that are not received but are tracked as delivered. It is your responsibility to send the package to a secure location or add a signature requirement during checkout.

We do not require that a signature be obtained for most shipments, but we offer the option to add an "indirect signature" on the cart page. Once the requirement is added, it is not possible to remove. If you are not able to receive the delivery, contact FedEx with your tracking number for additional options which may include forwarding your package to one of their locations for pickup.

All orders ship to Canada via FedEx International Ground. Customs fees, import duties, and taxes are included at time of checkout. If your country is not available during checkout, please contact us to request a quote. Incoterms are "Delivered Duty Paid."

If you need an order shipped more quickly, please contact us at support@duttonbrown.com, and we are happy to help you obtain quotes from FedEx. Note that expedited shipping options are often relatively expensive and typically only reduce shipping with the courier by 1-3 days.

We offer an expedited manufacturing option on the cart page for an additional 30% fee of the retail value of the order total. This typically is a better value for reducing lead time than paying for expedited shipping through a courier. If you still need an order faster, you may both purchase expedited manufacturing and request a quote for expedited shipping.

Please ensure the shipping address is correct when placing an order. We can update the address until the day an order ships, but after pickup, we are unable to redirect it to a new address. At the courier's discretion, it may be possible to route the package back to us to send again. We are not responsible for covering the cost of lost packages or rerouting fees due to an incorrectly provided address. Replacement products and any extra costs to reroute the package are the responsibility of the customer.

We are not liable for packages that are not received but are tracked as "delivered". If there is no signature requirement, FedEx will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Often, the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact FedEx and request a "trace" to locate the package(s).

Please inspect your packages as soon as they are received. If you receive a damaged, defective, or incorrect item, please submit a claim through our returns portal. After you provide your order information, you will then be given the option to submit a return or claim — please click the claim option. After the claim is submitted, we will review the claim and email you with information regarding the next steps. You will need to provide photos of the damaged product along with the packaging.

Please do not install the product because this will void any eligibility for a replacement.

Damaged items and shipping claims must be filed within 30 days of the order being delivered. If the shipment arrival date is older than 30 days, a claim cannot be filed.

If you think you are missing an item related to your order, please check the packing list located on the outside of the box. All of the items stated on the packing list should be included in the package. If the product is on the packing list and you cannot locate it, please contact us at support@duttonbrown.com with your order number, a photo of items received, and description of what is missing. We will help locate the missing item or replace it if it cannot be found.

If you are missing any installation parts, please check the installation instructions or QR code label included with the installation kits. For orders with multiple installation kits, we print only one set of instructions per 5 kits to reduce paper usage. Please email us at support@duttonbrown.com with a photo of the parts you received, and we will send you the missing installation parts.

Please note, missing items and shipping claims need to be filed within 30 days of the order being delivered. If the shipment is older than 30 days a claim cannot be filed, and we will not assume the cost of the missing items.

We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any eligible product in your order for refund. The Redo fee covers all items in the cart, you do not need to purchase Redo for each item. If you choose not to buy Redo you can still return items, but you will have to cover the cost of the return shipping label.

Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund items must be in new condition, uninstalled, and if a light fixture no cut wires and be returned in their original packaging. Final-sale and special discounted items are not eligible for free returns. A 20% restocking fee will still apply to the refund.

30-Day Return Policy

We offer a 30-day return window from the date the product is delivered. The fixture must be in original, unused (no cut wires or scratches) condition and contained in their original packaging. If the customer did not purchase the Redo service, the customer is responsible for the return shipping cost plus a 20% restocking fee. Refunds may only be issued back to the original method of payment related to the order. Due to the made-to-order nature of our products, no returns are accepted after 30 days.

After a return request has been approved, you have 14 days from the date the return is submitted to send the fixture back to us. After 14 days the return label will be voided.

Non-returnable items include:

• Bulbs
• Sale items
• Expedite, custom color, and shipping fees
• Fixtures customized with non-standard additions such as switches or cords
• Orders for 5 or more of the same light fixture style (i.e., same 5-digit SKU number)

If you plan to place a large order, please consider placing a smaller quantity order, ordering samples, or contacting us with any questions.

Hardware may be returned to us within 30 days of the delivery date of the product. The product must be in original, unused condition and contained in their original packaging. If the customer did not purchase the Redo label service, the customer is responsible for the return shipping cost plus a 20% restocking fee. Refunds may only be issued back to the original method of payment related to the order. Due to the made-to-order nature of our products, no returns are accepted after 30 days.

After a return request has been approved, you have 14 days from the date the return is submitted to send the fixture back to us. After 14 days the return label will be voided.

Non-returnable items include:

• Expedite, custom color and shipping fees
• Sale items
• Orders for 10 or more of the same hardware style (i.e., same 3-digit SKU number)

If you plan to place a large order, please consider placing a smaller quantity order, ordering samples, or contacting us with any questions.

Dutton Brown does not offer exchanges. Products within our return policy can be returned, and a new order can be placed for the desired item. All returns can be initiated through our returns portal.

A return request must be submitted and approved before sending back any products. Please see the link here to submit a return request. Once a return request is submitted you have 14 days from the date to send back your items. After 14 days, we have the right to close out the return.

Once your return is delivered, it will be processed within 1-3 business days. Please allow an additional 2-3 days for any refunds to be processed by your credit card company.

We charge a $50 minimum to perform any simple lamp repairs or modifications for previously sold products. If more extensive repairs are required, we will discuss the best path forward before performing a repair. You are responsible for making arrangements to deliver/pickup the fixture. We are not liable if the fixture is found to be irreparable due to prior damage or negligence.

All of our light fixtures are UL/cUL rated for dry locations in the US and Canada. We offer the option to make fixtures UL/cUL rated for damp locations. To do this, add the product you are interested in to your cart, then go to the accessories section and add the damp location add-on to your order. We currently do not offer any fixtures that are UL wet rated. Please email us if you have any questions.

At Dutton Brown, we stand behind the quality and craftsmanship of our products. That's why we offer a 2-year warranty on all of our products, covering any manufacturing defects. It covers any defects in materials or workmanship that may occur under normal use during the warranty period.

Please note that our warranty does not cover damage due to improper use of light bulbs, or damage caused by misuse, abuse, accidents, or normal wear and tear. It also does not cover any damages caused by improper assembly, storage or maintenance, or any modifications made to the product. Warranty coverage does not transfer from the original purchaser in the event an item is resold.

If a manufacturing defect is found, we will repair or replace the product, at our discretion. We do not cover costs incurred in the installation or removal of the product.

To make a warranty claim, please contact our customer service team at support@duttonbrown.com with your order number, a description of the defect, and a photo of the product showing the defect. Our team will review the claim and provide instructions on how to proceed.

Download our Warranty Certificate.

Polished & Lacquered Brass also known as Satin Brass are stable finishes that can be handled regularly and cleaned gently without the fear of tarnishing. Clean with a soft, damp microfiber cloth. Wipe dry with a clean microfiber cloth. Avoid using harsh chemicals and abrasive sponges or cloths, as these can damage the polished and lacquered finish.

Polished Nickel is a living finish that will mature to a rich patina with time. Clean with a soft, damp microfiber cloth. Wipe dry with a clean microfiber cloth. Keep away from standing or pooling water. Chlorine and naturally occurring minerals in water may transform the finish. Avoid using harsh cleaners (chemical or organic) and abrasive cloths because they may damage the finish.

Optional: While most owners of living finishes enjoy the unique character, signs of patina may be removed with a household metal polish that is suitable for nickel. Using a microfiber cloth, apply the polish as directed. Then buff with a clean microfiber cloth.

Using a clean damp microfiber, wipe clean with warm water and a small amount of mild soap. Wipe dry with a clean microfiber cloth. Avoid using harsh chemicals and discontinue the use of any chemical which removes color from a powder coated finish.

Glass globes can be cleaned using a soft, damp cloth and mild soap. Dry thoroughly to prevent water spots. You can also use glass cleaner such as Windex, but please make sure to remove the globes first to minimize any damage to metal on the fixture. The glass globes are also dishwasher safe.