- Lead Time
- Return Policy
We are happy to create a custom color for a one-time fee per order. The fee covers the cost of purchasing the powder coat to be used on as many fixtures as you choose and also covers labor to powder coat the parts. We are happy to help you identify a custom color, but ultimately the decision for the appropriate color is your responsibility. Please note an exact color match may not be possible, and options are based upon availability from powder coat manufacturers. Please note colors displayed on electronic screens do not reliably convey color, and we are only responsible for matching a color to standards conveyed by physical standards.
Please contact us with more info (RAL number, powder coat name, etc.) to ensure we are able to source the color you are interested in. After you decide the color, please add the fixture(s) you'd like to have powder coated to the cart along with this listing. Please also make a note on the order at the bottom of the cart page specifying the color you've chosen and note what fixture(s) you'd like it applied to (if ordering more than one fixture).
Lead time for custom color fixtures is 4-6 weeks. Custom fees and custom color fixtures are non-returnable.
Lead Time: 1-3 business days for individual items. For items purchased along with fixtures, the lead time is the same as the fixture which is typically within 4 weeks. Full sample sets typically ship within 1 week while orders for 3 or less samples ship within 2 business days.
Shipping Time: 1-4 business days via FedEx Ground or USPS Priority Mail
Tracking information is sent to the email associated with the order when the item is ready to ship. If you need a shipping estimate or faster shipping, we are happy to provide estimates, but we are not able to guarantee delivery dates. Please see tracking info or contact the courier for the most accurate delivery information.
Lighting accessories are not returnable. This includes samples, bulbs, expedite fees, and customizations including custom colors and switch add-ons.
Lighting extension rods, chain, swivels, and globes purchased along with a fixture may be returned along with that fixture within 30 days of delivery date as determined by the tracking information. Individual such purchases not associated with a Dutton Brown fixture are not returnable.
The full return policy is available here.