Frequently Asked Questions

All of our products are made-to-order at our Minneapolis studio by one of our expert assemblers. Lead times vary by product type, quantity, and order variety.

• Quick Build — [LT_QUICK_BUILD] — Brass, nickel, black (non-color items)
• Color Products — [LT_COLOR] — Powder coated lighting and hardware
• Accessories & In Stock — [LT_ACCESSORIES] — Samples, bulbs, and accessories
• Custom Color — [LT_CUSTOM_COLOR] — Varies based on specialty powder coat availability
• Expedite Add-on (+30%) — [LT_EXPEDITE] — Moves order to front of queue

Lead times are subject to change. The most accurate lead time for each product can always be found on the individual product listing. For larger orders of 10 or more items, we will reach out if we are unable to meet our quoted lead times. For more details, read Understanding Our Lead Times. Please contact us if you need an order sooner or by a specific date.

We offer expedited manufacturing for a fee of 30% of the retail value of the order. This reduces the typical [LT_COLOR] lead time to [LT_EXPEDITE] from the date of purchase. Available at checkout, this option moves your order to the front of our queue and covers all costs associated with getting it out the door as quickly as possible. For larger orders, we will contact you with a lead time estimate. If you need the fixture by a specific date, please add a note at checkout and we will confirm whether it is achievable.

Expedite fees are non-refundable and apply to assembly time only — they do not cover expedited shipping. All orders ship via FedEx Ground, which requires 1–4 business days. If you also need expedited shipping, we are happy to obtain a quote. Please refer to "Expedited Shipping" in the Shipping section.

We do not accept one-time custom design requests. That said, we offer a growing system of configurable products with a variety of options designed to meet the needs of your project.

You can check the status of your order in one of two ways:

1. Log in to your account to view your full order history.
2. Click the "View Order Status" button in your original order confirmation email.

Please note: Unshipped orders will show as confirmed. Once an order ships, tracking details will be available on your account order page.

Orders enter the manufacturing process immediately after purchase. Once production is complete, your order will ship from our facility in Roseville, MN and you will receive a shipping confirmation email with tracking information. If you have additional questions about your order status, please contact us.

Order changes requested within 48 hours of purchase may be made at no additional cost. After 48 hours, assembly is likely underway and changes are subject to a 10% change order fee applied to the changed item(s).

To request a change, let us know the item(s), quantity, and option you'd like to update. We'll send you a link to pay the 10% change order fee. Once paid, we will update the order and work to fulfill it within the original lead time, though the change may cause a delay. If the updated fixture costs more, we'll send a link for the price difference plus the 10% fee. If the updated fixture costs less, we'll issue a refund for the price difference minus the 10% fee.

Order cancellations requested within 48 hours of purchase may be made at no additional cost. After 48 hours, assembly is likely underway and cancellations are subject to a 10% cancellation fee, which will be deducted from your refund.

To request a formal quote, please submit your details here or email sales@duttonbrown.com. A quote will be sent within 1–2 business days.

Quotes for orders under $10,000 (excluding shipping) are valid for 60 days. Quotes for orders over $10,000 (excluding shipping) are valid for up to one year. If the order total changes such that it falls below $10,000, or if more than one year has passed since the quote was issued, the quote may need to be updated.

Our trade program is designed for design and construction professionals, including interior designers, architects, contractors, stagers, and other trade professionals. Approved members receive automatic trade pricing on all products — no coupon codes needed.

Benefits include:

• Trade pricing applied automatically at checkout
• Free samples (unlimited quantity for qualified members)
• VIP customer support
• Access to our CAD library (Revit, SketchUp, and AutoCAD models)
• SEO advantages — we tag and credit your content in posts, ALT text, and watermarks

How to apply:

Submit your application at duttonbrown.com/trade with your business name, contact details, and one of the following: a resale or sales tax certificate, business license, membership in a design organization, real estate license, or design portfolio. Applications are reviewed within 1–2 business days. Contact us if you need approval sooner.

Dutton Brown collects sales tax in the following states to comply with economic nexus laws: Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, and New York. All applicable taxes are calculated at checkout. If you are shipping to a state not listed above and see sales tax applied, enter your shipping address and select a shipping option — the tax will be removed automatically.

For tax-exempt purchases, please email support@duttonbrown.com with your resale certificate before checking out and we will mark your account as tax exempt for that state.

All orders must be prepaid. We accept all major credit cards, Apple Pay, Google Pay, Meta Pay, PayPal, Amazon Pay, checks, ACH, and bank transfer. Customers with established credit terms are required to pay via check, ACH, or bank transfer. A 3% fee applies to credit card payments.

We offer carrier-calculated shipping throughout the United States via FedEx (and USPS for small packages), with delivery in 1–4 business days from Roseville, MN. Shipping promotions and lead times apply to the contiguous United States (48 states) only and do not include Alaska, Hawaii, or Puerto Rico, where additional charges and extended delivery times may apply.

A signature is not required for most shipments, but you can add an "indirect signature" option at checkout. Once added, this option cannot be removed. If you are unable to receive the delivery, contact FedEx with your tracking number for alternatives, including forwarding to a nearby FedEx location for pickup.

Orders to Canada ship via FedEx International Ground. Customs fees, import duties, and taxes are included at checkout (Incoterms: Delivered Duty Paid). If your country is not available at checkout, please contact us to request a shipping quote.

For faster shipping, please contact us at support@duttonbrown.com and we will obtain quotes from FedEx. Please note that expedited courier options are often expensive and typically reduce transit time by only 1–3 days.

For most situations, our expedited manufacturing option — available at checkout for an additional 30% fee — is a better way to reduce overall delivery time. If you need an order as quickly as possible, you may combine both expedited manufacturing and expedited shipping.

Please verify your shipping address before placing an order. We can update the address any time before the order ships, but once picked up by the carrier, we cannot redirect it. Depending on the courier, it may be possible to route the package back to us for re-shipment. We are not responsible for lost packages or rerouting fees resulting from an incorrectly provided address. Any replacement costs or rerouting fees are the customer's responsibility.

We are not liable for packages that are not received but are tracked as "delivered." Without a signature requirement, FedEx determines at their discretion whether an area is safe to leave a package. With a signature requirement, they will attempt to obtain a signature or leave a door tag with further instructions. Check your tracking information for the latest delivery attempt details.

If a package is marked "delivered" but cannot be located, it may still be nearby or on a delivery truck. Packages are often delivered the following day. If the package still cannot be found, please contact FedEx directly and request a trace to locate it.

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, submit a claim through our returns portal. After entering your order information, select the claim option. We will review your submission and follow up with next steps. Photos of the damaged product and its packaging will be required.

Please do not install the product, as this will void eligibility for a replacement.

Damage and shipping claims must be filed within 30 days of delivery. Claims cannot be accepted after 30 days.

If you believe an item is missing from your order, first check the packing list on the outside of the box. All items listed on the packing list should be included. If a listed item is missing, please contact us at support@duttonbrown.com with your order number, a photo of the items received, and a description of what is missing. We will locate the item or send a replacement.

Missing item claims must be filed within 30 days of delivery.

If you are missing installation parts, please check the instructions or QR code label included with the installation kit. For multi-kit orders, we include one set of printed instructions per 5 kits to reduce paper usage. Email us at support@duttonbrown.com with a photo of the parts you received and we will send the missing pieces.

Installation part claims must be filed within 30 days of delivery.

We offer return protection for all orders through Redo, available for purchase at checkout. When you add Redo to your order, your return shipping label is covered — and one Redo fee covers all items in the cart. If you choose not to purchase Redo, you can still return eligible items, but you will be responsible for the cost of the return shipping label.

Redo returns must follow all standard return policy guidelines. Items must be returned within the applicable return window, in new and uninstalled condition, with no cut wires (for light fixtures), and in their original packaging. Final-sale and specially discounted items are not eligible. A 20% restocking fee still applies to all refunds.

Light fixtures may be returned within 45 days of the delivery date. The fixture must be in original, unused condition — no cut wires or scratches — and returned in its original packaging. If Redo was not purchased, the customer is responsible for the cost of return shipping plus a 20% restocking fee. Refunds are issued to the original payment method only. Due to the made-to-order nature of our products, no returns are accepted after 45 days.

Once a return request is approved, you have 14 days to send the fixture back. After 14 days, the return label will be voided.

Non-returnable items include:

• Bulbs
• Sale items
• Expedite, custom color, and shipping fees
• Fixtures customized with non-standard additions such as switches or cords
• Orders for 5 or more of the same light fixture style (i.e., same 5-digit SKU number)

If you plan to place a large order, please consider ordering a smaller quantity first, ordering samples, or contacting us with any questions.

Hardware may be returned within 30 days of the delivery date. The product must be in original, unused condition and returned in its original packaging. If Redo was not purchased, the customer is responsible for the cost of return shipping plus a 20% restocking fee. Refunds are issued to the original payment method only. Due to the made-to-order nature of our products, no returns are accepted after 30 days.

Once a return request is approved, you have 14 days to send the hardware back. After 14 days, the return label will be voided.

Non-returnable items include:

• Expedite, custom color, and shipping fees
• Sale items
• Orders for 10 or more of the same hardware style (i.e., same 3-digit SKU number)

If you plan to place a large order, please consider ordering a smaller quantity first, ordering samples, or contacting us with any questions.

Dutton Brown does not offer exchanges. Eligible products can be returned per our return policy, and a new order can be placed for the desired item. All returns can be initiated through our returns portal.

A return request must be submitted and approved before sending back any products. Submit your request here. Once submitted, you have 14 days to ship your items back. After 14 days, the return will be closed.

Once your return is received, it will be processed within 1–3 business days. Please allow an additional 2–3 days for refunds to post to your credit card account.

We charge a $50 minimum for simple lamp repairs or modifications on previously sold products. For more extensive repairs, we will discuss the best path forward before proceeding. You are responsible for arranging delivery and pickup of the fixture. We are not liable if the fixture is found to be irreparable due to prior damage or negligence.

All of our light fixtures are UL/cUL listed for dry locations in the US and Canada. We also offer a damp location upgrade — simply add the damp location add-on from the accessories section at checkout. We do not currently offer wet-rated fixtures. Please email us if you have any questions.

We stand behind the quality and craftsmanship of our products with a 2-year limited warranty covering manufacturing defects in materials and workmanship under normal use.

Our warranty does not cover damage resulting from improper use of light bulbs, misuse, abuse, accidents, normal wear and tear, improper assembly, storage, maintenance, or modifications to the product. Warranty coverage does not transfer from the original purchaser.

If a manufacturing defect is found, we will repair or replace the product at our discretion. We do not cover costs associated with installation or removal.

To submit a warranty claim, contact support@duttonbrown.com with your order number, a description of the defect, and a photo. Our team will review and provide next steps.

Download our Warranty Certificate.

Polished and Lacquered Brass, also known as Satin Brass, is a stable finish that can be handled regularly and cleaned gently without risk of tarnishing. Clean with a soft, damp microfiber cloth, then wipe dry. Avoid harsh chemicals and abrasive sponges or cloths, which can damage the finish.

Polished Nickel is a living finish that develops a rich patina over time. Clean with a soft, damp microfiber cloth, then wipe dry. Avoid standing or pooling water, as chlorine and naturally occurring minerals can alter the finish. Avoid harsh cleaners — chemical or organic — and abrasive cloths.

Optional: If you'd prefer to reduce signs of patina, apply a household metal polish suitable for nickel using a microfiber cloth as directed, then buff with a clean cloth.

Wipe clean with a damp microfiber cloth, warm water, and a small amount of mild soap. Wipe dry with a clean microfiber cloth. Avoid harsh chemicals and discontinue use of any cleaner that removes color from the powder coated finish.

Clean glass globes with a soft, damp cloth and mild soap. Dry thoroughly to prevent water spots. Glass cleaner such as Windex can also be used — remove the globes first to avoid contact with the metal fixture. Glass globes are dishwasher safe.