All lighting and hardware is made-to-order at our facility in Minneapolis. We stock parts and assemble items in the order we receive them, maintaining high quality standards while fulfilling each order as quickly as possible. Below is a summary of our lead times.
| Category | Lead Time | Details |
|---|---|---|
| Quick Build | [LT_QUICK_BUILD] | Non-color items (brass, nickel, black) built from in-stock parts so assembly begins sooner. |
| Color Products | [LT_COLOR] | Powder coated in-house. Lead time is based on our coating schedule for each color. |
| Accessories & In Stock | [LT_ACCESSORIES] | Samples, bulbs, and accessories. Sent with larger orders unless you request otherwise. |
| Custom Color | [LT_CUSTOM_COLOR] | Varies based on the time required to obtain the specialty powder coat. |
| Expedite Add-on (+30%) | [LT_EXPEDITE] | Available on the cart page. Moves your order to the front of our queue. |
Factors that Extend Lead Times
- Order Quantity — The more that's ordered, the longer it takes. For orders over 10 fixtures, we'll contact you if we aren't able to meet the quoted lead time.
- Multiple Colors — The more colors that are ordered, the more likely we need more time to cycle through our powder coating schedule.
- Parts Delays — Parts delivery delays or defective parts may extend lead times, but we do our best to let you know if these will affect your lead time.
- Order Changes — Changing an order almost always delays it, though we do our best to meet the original lead time if possible.
- High Demand — We've been fortunate to have built a business that keeps folks coming back (about 40% repeat customers), but sometimes demand gets ahead of our ability to plan for parts and assemblies.
If you're trying to meet a lead time or you're concerned about a delivery date, feel free to contact us.
