We offer custom colors for a one-time fee. This fee goes to pay for having a custom color powder coat ordered. Please contact us at email@example.com with more info (RAL number, etc) to ensure we are able to source the color you are interested in. After you decide on the color, please add the fixture you'd like to have powder coated to the cart along with this listing. Please also make a note on the order at the bottom of the cart page specifying the powder coat color you need and note what fixture you'd like it applied to (if ordering more than one fixture). For orders of 10 or more fixtures of the same color, we will waive the custom color fee.
Lead time for custom color fixtures is 3-4 weeks. Custom fees and custom color fixtures are non-returnable.
Lead Time: 1-3 business days for individual items. For items purchased along with fixtures, the lead time is the same as the fixture which is typically 2 weeks.
Shipping Time: 1-4 business days via FedEx Ground or USPS Priority Mail
Tracking information is sent to the email associated with the order when the item is ready to ship. If you need a shipping estimate or faster shipping, we are happy to provide estimates, but we are not able to guarantee delivery dates. Please see tracking info or contact the courier for the most accurate delivery information.
Accessories are not returnable. This includes samples, bulbs, expedite fees, and customizations including custom colors and switch add-ons.
Rods and other hardware purchased along with a fixture may be returned along with that fixture within 30 days of delivery date as determined by the tracking information that accompanies each shipment.
The full return policy is available here.