Shipping & Policies
Please read below for all details related shipping, returns, refunds, exchanges, and other useful information. Please contact us at firstname.lastname@example.org if you have any questions.
We offer flat rate shipping to the contiguous 48 United States and carrier calculated shipping to Canada via FedEx. Delivery typically requires 1-4 business days from Minneapolis, Minnesota USA. For shipping to Alaska, Hawaii, and Puerto Rico, additional shipping charges and extended delivery times apply.
We offer all UL Listed products for sale internationally; however additional shipping fees do apply. For orders outside the US/Canada, please contact us first to discuss shipping options. We are able to obtain quotes from FedEx; however, the price for a small order is typically high. For larger orders, we are able to obtain freight quotes which are more competitively priced. If you have a courier already, we are happy to ship via your own courier. If you do not have a courier, we recommend using a service such as www.myus.com to coordinate international shipping affordably.
Due to the high value of each shipment, we pay an additional fee to FedEx which requires that a signature be obtained by FedEx for each shipment in order to prevent the packages from being lost/stolen if they are left in an unsecure location. Please let us know if you would like to have the signature requirement removed. Also, we are happy to change shipping dates to accommodate when you will be available to take delivery of the shipment if you contact us ahead of time.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have passed since delivery of your purchase, we do not offer a refund. The delivery date is determined from the tracking information that accompanies each shipment. Please try to ensure measurements are appropriate for your space prior to purchase.
To be eligible for a return, your item(s) must be unused (no cut wires) and in the same condition that you received it. Returns must also be shipped back in original packaging only. When you are ready to return the item, contact us and we will issue a return merchandise authorization (RMA) number to affix to your package. You are responsible for the cost of the return shipment + a 20% restocking fee. Expedite fees are 100% non-refundable. Returns should be sent to:
Dutton Brown Design, Returns
2323 Snelling Avenue
Minneapolis, MN 55404
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and the item must be received to obtain the refund.
All order cancellations made within 5 calendar days may receive a full refund. After 5 calendar days, it is likely we've already ordered the parts specific to your order. Often, we won't have another client for those parts, so we charge a 10% cancellation fee (of the total item price) to cover incurred expenses.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item and all parts are found to be in their original condition, then your refund will be processed, and a refund will be issued to your original method of payment for the fixture price minus 10%. Shipping is non-refundable.
If you'd like to exchange a fixture, our policy is the same as the above for a return. You are responsible for the cost of the return shipping + 20% restocking fee. If the fixture costs more, a custom order listing will be made for you to pay the difference. If the fixture costs less, a partial refund will be issued to you once we receive the returned fixture. Further, we will not begin the process of machining a new fixture until we have received notice from you via tracking info that the original is being returned. Also, the new fixture lead time will be the same as lead time quoted for that fixture though we will work to get the new fixture to you ASAP.
Failure to Receive Delivery
If you are unable to receive delivery after multiple attempts to deliver, the fixture will likely be sent to a nearby FedEx location. To obtain your fixture, just call 1.800.GOFEDEX and provide the tracking number to arrange for delivery or pickup. After an amount of time and several unsuccessful delivery attempts, FedEx will send the package back to us. If this happens, you will need to contact us in order to make arrangements to have the fixture shipped again or to request a partial refund.
If you prefer to have the fixture shipped again, we will create a custom listing for purchase that includes the cost to repackage the fixture, the cost to ship the fixture again, and the cost FedEx charged us to return to sender. If you prefer to no longer receive the item, then a refund of the item total cost minus a 25% restocking fee will be issued to you. Shipping charges will not be refunded for failure to receive a delivery as we are charged a 2nd time when the fixture is returned to us.
Items Damaged During Shipping
If you receive your chandelier and it was damaged in shipping, please contact us ASAP. Please also send clear pictures of both the damaged fixture and any damaged packaging. We will send you a return address label to send the package back to us, and we will begin the process of machining a new fixture. We will then file a damage claim with FedEx on your behalf. You will not be responsible for the return shipping cost or for the the shipping cost for the replacement.
Installation and Associated Costs
We are not responsible for installation costs or associated costs such as bulb purchases, renovation work, rewiring, etc. incurred either during installation or in the event of a return.
1-Year Warranty (as of 2/01
We offer a 1 year warranty for the fixture to be free of physical defects in material and workmanship. If such defects are found, we will replace the fixture except for circumstances where the fixture is found to be abused, misused, modified, or incorrectly installed.
We charge a $50 minimum to perform any simple lamp repairs for previously sold products. If more extensive repairs are required, we will discuss the best path forward before performing a repair. You are responsible for making arrangements to deliver/pickup the fixture. We are not liable if the chandelier is found to be irreparable due to prior damage or negligence.
Dutton Brown is listed under the UL Online Certifications Directory under UL File number E486084. Each UL listed product we offer is designated "UL Listed" on the individual product listing.